Privacy Policy

Effective date: 9 October 2026

This Privacy Policy (hereinafter the “Policy”) is issued by Homehunter (Thailand) Co., Ltd., a company duly incorporated and existing under the laws of the Kingdom of Thailand, having its registered office at 267/4, Moo 12, Nongprue, Banglamung, Chonburi 20150, Thailand, and operating the website pattayahomes.net together with all related sub-domains, personal accounts, forms and electronic communications (hereinafter collectively the “Services”). For the purposes of this Policy, Homehunter (Thailand) Co., Ltd. is referred to as the “Company”, “we”, “us” or “our”, and any natural person whose Personal Data is processed in connection with the Services is referred to as the “Data Subject” or “you”.

The Company acts as the Data Controller in respect of Personal Data collected through the Services and processes such Personal Data in accordance with the Personal Data Protection Act B.E. 2562 (2019) of the Kingdom of Thailand, its subordinate regulations and notifications of the Personal Data Protection Committee (hereinafter collectively the “PDPA”). This Policy constitutes the notification to Data Subjects required under Section 23 of the PDPA. By using the Services, you acknowledge that you have read and understood this Policy and the Terms of Use.

1. Definitions

“Personal Data” means any information relating to a natural person which enables the identification of such person, whether directly or indirectly, as defined in Section 6 of the PDPA, but excluding information of deceased persons.
“Processing” means any operation performed on Personal Data, including collection, recording, storage, use, adaptation, disclosure, transfer, erasure or destruction.
“Data Processor” means a natural or juristic person that processes Personal Data on behalf of and in accordance with the instructions of the Company.

2. Categories of Personal Data collected

Depending on the nature of your interaction with the Services, the Company may collect the following categories of Personal Data:

Identity and contact data: full name, e-mail address, telephone number, WhatsApp number and/or LINE ID.
Account data: e-mail address used for registration and authentication. Where you elect to authenticate via a third-party sign-in service (e.g. Google), the Company receives solely your name, e-mail address and profile image from such service and does not receive or store your password.
Transaction and request data: requested check-in and check-out dates, viewing dates and times, selected properties, quoted prices, messages and any other information voluntarily submitted in booking requests, viewing requests and enquiries.
Property owner data: information, descriptions and photographs relating to real property submitted by owners for listing purposes.
Preference data: saved favourites, saved search criteria, e-mail alert subscriptions and language preference.
Technical and usage data: pages visited, device type, browser language, referring website and date and time of access, associated with a randomly generated identifier stored on your device. The Company does not use advertising or cross-site tracking cookies for this purpose.

The Company does not intentionally collect Sensitive Personal Data as defined in Section 26 of the PDPA. You are requested not to submit any such data through the Services.

3. Purposes and lawful bases of Processing

The Company processes Personal Data only for specified, explicit and legitimate purposes, on the following lawful bases under Section 24 of the PDPA:

Performance of a contract or pre-contractual steps (Section 24(3)): processing of booking requests, viewing requests and property listings; communication with you regarding such requests; preparation and performance of lease or sale arrangements; operation of your personal account.
Legitimate interests (Section 24(5)): administration, maintenance, security and improvement of the Services; prevention of fraud and abuse; compilation of aggregated statistics on the use of the Services; internal record-keeping. Such interests are pursued only insofar as they are not overridden by your fundamental rights.
Consent (Section 19): sending e-mail alerts regarding new properties matching saved search criteria, which you may withdraw at any time.
Compliance with legal obligations (Section 24(6)): compliance with applicable Thai laws, including accounting, tax, immigration reporting and lawful requests of competent authorities.

Where Personal Data is required for the conclusion or performance of a contract and you fail to provide it, the Company may be unable to process your request or provide the relevant Services.

4. Disclosure of Personal Data

The Company does not disclose Personal Data except to the following categories of recipients, and only to the extent necessary for the purposes set out in Section 3:

Authorised employees and agents of the Company handling your requests, who are bound by obligations of confidentiality.
Owners of the relevant real property, where necessary to arrange a rental or sale, limited to the information required for such purpose.
Third-party service providers acting as Data Processors on behalf of the Company, including providers of website hosting, database management, authentication and electronic mail delivery services, whose terms of service include data protection and security obligations.
Government agencies, courts and other competent authorities, where disclosure is required by law, regulation or lawful order.

5. Cross-border transfer of Personal Data

Certain Data Processors engaged by the Company may store or process Personal Data on servers located outside the Kingdom of Thailand. In such cases, the Company shall take reasonable steps, in accordance with Sections 28 and 29 of the PDPA and the applicable notifications of the Personal Data Protection Committee, to ensure that such providers maintain appropriate standards for the protection of Personal Data.

6. Retention period

The Company retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, specifically:

Account data: for the duration of the existence of your account. Upon a request for deletion, account data shall be erased within thirty (30) days in accordance with Section 8, save for data which the Company is required to retain by law or which is necessary for the establishment, exercise or defence of legal claims.
Booking, lease and transaction records: for the duration of the relevant contractual relationship and thereafter for the period required under applicable Thai law, including accounting and tax legislation.
E-mail alert subscriptions: until withdrawn, and in any event not longer than ninety (90) days from the date of subscription.
Technical and usage data: retained in aggregated or de-identified form.

Upon expiry of the applicable retention period, Personal Data shall be erased, destroyed or rendered anonymous.

7. Rights of the Data Subject

Subject to the conditions and exceptions provided by the PDPA, you have the following rights:

the right to withdraw consent at any time, without affecting the lawfulness of Processing carried out prior to such withdrawal (Section 19);
the right of access to and to obtain a copy of your Personal Data (Section 30);
the right to data portability (Section 31);
the right to object to the Processing of your Personal Data (Section 32);
the right to request erasure, destruction or anonymisation of your Personal Data (Section 33);
the right to request restriction of Processing (Section 34);
the right to request rectification of inaccurate or incomplete Personal Data (Section 35);
the right to lodge a complaint with the Personal Data Protection Committee (Section 73).

Requests to exercise the foregoing rights shall be submitted in writing to the contact address set out in Section 11. The Company shall respond within thirty (30) days of receipt of a complete request and may require reasonable verification of your identity prior to acting upon such request.

8. Deletion of account and Personal Data

To request deletion of your account and associated Personal Data, including data received via a third-party sign-in service, please send an e-mail to rent@pattayahomes.net from the e-mail address registered to your account, bearing the subject line “Data deletion request”. The Company shall complete such deletion within thirty (30) days and confirm the same by e-mail, save for records which the Company is required to retain by law.

9. Security measures

The Company implements appropriate technical and organisational measures to protect Personal Data against unauthorised or unlawful access, use, alteration, disclosure, loss or destruction, including encryption of data in transit and access restricted to authorised personnel. In the event of a Personal Data breach, the Company shall notify the Office of the Personal Data Protection Committee and, where required, affected Data Subjects in accordance with Section 37(4) of the PDPA.

10. Minors

The Services are not directed at persons under twenty (20) years of age. The Company does not knowingly collect Personal Data of minors without the consent of the person exercising parental responsibility, as required under Section 20 of the PDPA.

11. Contact details

Any enquiries, requests or complaints relating to this Policy or the Processing of Personal Data shall be addressed to:

Homehunter (Thailand) Co., Ltd.
267/4, Moo 12, Nongprue, Banglamung, Chonburi 20150, Thailand
E-mail: rent@pattayahomes.net

12. Amendments

The Company reserves the right to amend, modify or supplement this Policy at any time. Any amendment shall take effect upon publication of the revised Policy on the Services. The effective date indicated at the top of this Policy reflects the most recent revision. Your continued use of the Services following such publication shall constitute acknowledgement of the revised Policy.